WARRANTY AND RETURN POLICIES ALPHAX LLC

1. WARRANTY

The policies to make the guarantee effective vary depending on the type of product purchased by the buyer. However, for all products it is absolutely mandatory to present the purchase or delivery receipt, during the established dates. If no receipt is presented in the application, the guarantee cannot be made.

1. WARRANTY

1.1 – Warranty for AlphaX LLC products labeled as “Neo” or “SMD”.

• These products have a 1-year warranty, counted from their purchase. It proceeds only for defects (failures) in its manufacture or errors in its installation process.
• When the buyer requests the warranty, the product will be accepted in order to verify if the installation process was performed by a certified AlphaX LLC technician or by a third party technician.
• If the installation was carried out by a third-party technician or by the buyer himself, the guarantee request must be accompanied by a document of no more than 3 pages, which explains step by step how the product was installed and includes a minimum 2 photos of the process. Without this document it is not possible to approve the application.
• After AlphaX LLC has approved the application, the product will be studied by the respective technical team in a circuit simulator and in a test engine for at least two weeks, in order to identify and solve possible failures.
• That time could be extended to two months, if it has not been possible to obtain the necessary components for the repair or replacement of the product.
• If it can be determined that the causes for which the product failed were caused by the buyer, the warranty is void.

1.2 – Warranty of AlphaX LLC products labeled as “Learner” or “THT”.

• The guarantee of this type of products lies only in the complete and correct delivery of the products, not for damages in their manufacture, since they are products that the buyer builds and assembles on his own. In other words, once the product is delivered to the buyer, the buyer will be liable for any damage that may occur to the product.
• Assistance regarding the handling of the product is limited to that provided by the instruction manuals delivered with it.
• However, AlphaX LLC offers, through the means included in the receipt, limited support of 15 business days after the product is delivered to the buyer.

1.3 – Warranty of AlphaX LLC products without labeling.

• The guarantee of these products is limited exclusively to the complete and correct delivery of the same.
• Once the product is delivered to the buyer, the buyer will be liable for any damage that may occur to the product.
• However, AlphaX LLC offers, through the means included in the receipt, limited support of 15 business days after the product is delivered to the buyer.

1.4 – Warranty for products NOT manufactured by AlphaX LLC.

• The guarantee of these products, like those mentioned in point (1.3) is limited exclusively to the complete and correct delivery of the same.
• Once the product is delivered to the buyer, the buyer will be liable for any damage that may occur to the product.
• However AlphaX LLC offers, through the means included in the receipt, limited support of 15 business days after the product is delivered to the buyer.
• If these products are found to have a manufacturing defect, the claim request is made to the respective manufacturer.

2. SPECIAL SITUATIONS
In the cases mentioned in numerals 1.2, 1.3 and 1.4 where AlphaX LLC is exclusively responsible for the complete and correct delivery of the products, it is clarified that if the product is sent through a freight transport company and suffers damage, it is the responsibility of said company. AlphaX LLC is committed to shipping the exact products requested, complete, in excellent condition, and fully functional.

3. REFUNDS OR MONEY RETURN
The refund of money will be made exclusively on the products mentioned in numeral 1.1, under the conditions of its fifth point or bullet.

That is, when the technical team has the product under its review and it has not been possible for 2 months to repair or obtain a replacement for it, AlphaX LLC will proceed to refund the money paid by the buyer.

Products correctly dispatched without breaking their seal will be subject to 20% less of the cost of sale due to a “restock fee” that is due to the process of re-entering items into inventory.

-Equipo AlphaX LLC-