1.0 Warranty Policy & Coverage Guidelines
To initiate a warranty claim, contact AlphaX via our official support line at 787-470-4633 or via email at alphaspeedpr@gmail.com. Requests submitted through unofficial channels will not be considered.
- Documentation Requirement: All warranty claims strictly require the original purchase receipt, invoice, or delivery receipt within the designated warranty period. Claims without verifiable documentation cannot be processed.
- Non-Transferable: Warranties apply exclusively to the original buyer.
- Shipping Responsibility: The buyer is responsible for covering initial shipping expenses to the AlphaX repair center in Caguas, Puerto Rico.
AlphaX ECUs include a 5-year warranty against physical manufacturing defects, starting from the original purchase date. This warranty exclusively covers manufacturing defects in components or assembly failures. It does not cover misuse, incorrect installation, wiring errors, overvoltage, water intrusion, or improper handling by the buyer or a third party.
ECU warranty claims require a prepaid $75 diagnostic fee prior to technical evaluation. If technical evaluation determines that the product failure is a covered manufacturing defect, this $75 fee will be 100% refunded to the buyer.
If technical evaluation determines that the product failure resulted from operational error, improper wiring, reverse polarity, overvoltage, physical damage, or installation error, the warranty is automatically voided. In such cases, the $75 diagnostic fee is retained to cover diagnostic labor, and the buyer assumes all repair, replacement, and return shipping costs.
Resolution Timeline & Replacement SLA
Diagnostic and technical evaluation reports will be completed within 10 calendar days of product arrival at our facility. The report details the findings and resolution recommendation. Repairs commence once approved by the customer. If the unit cannot be repaired within 15 days from customer approval, AlphaX will issue a new replacement ECU or refund the customer 100% of the original purchase price with the restocking fee waived.
1.2 Distributed (Non-AlphaX Manufactured) Products
For distributed third-party goods, AlphaX's responsibility is limited exclusively to complete and correct delivery. AlphaX offers no direct warranty for manufacturing defects post-delivery. Factory defect claims must be filed directly with the respective manufacturer. Limited technical support is offered for 10 business days post-delivery, restricted to providing product information contained in the official user manual.
1.3 Transit Damage Disclaimer
AlphaX ensures all products are dispatched complete, in perfect condition, and fully functional. If a product is shipped via a freight carrier and damaged during transit, responsibility rests entirely with the shipping company. Any transit damage or loss must be claimed directly with the courier.
2.0 Returns & Restocking Fees
Returns and refunds apply exclusively to AlphaX ECU products outlined in Section 1.1 and are subject to the following conditions:
- 30-Day Return Window: All return requests must be initiated within 30 calendar days of the original purchase date.
- RMA Mandatory: Customers must contact alphaspeedpr@gmail.com to obtain an RMA approval number prior to shipping any product. Packages received without a valid RMA will be rejected and returned at buyer's expense.
- Condition Requirements: The product must be in its original, unused condition with all factory seals, box seals, and ECU plug seals completely intact and untampered.
- Damaged or Broken Products: Items that exhibit signs of installation, physical damage, broken seals, or tampering will not be accepted for return or refund under any circumstances.
| Condition of Returned Item | Restocking Fee | Status |
|---|---|---|
| Unopened / Change of Mind: Brand new, factory sealed with all plug seals intact. | 20% Fee Deducted | Eligible within 30 days with RMA |
| Opened Packaging / Uninstalled: Opened box/seals, zero physical damage, never installed. | 40% Fee Deducted | Eligible within 30 days with RMA |
| Installed, Plugged-in, or Tampered: Screw marks, harness wear, or broken plug seals. | Not Accepted | Ineligible for refund |
Shipping Non-Refundable: Original and return shipping expenses are strictly non-refundable. Digital tuning sessions and custom calibration files are non-refundable once delivered.
3.0 Step-by-Step Claim & RMA Procedure
Submit Intake Form or Contact Support
Fill out the intake form below with your Order ID, ECU Serial Number, and issue description.
Prepay $75 Diagnostic Fee / Receive RMA Number
For warranty diagnostics, complete the $75 fee (100% refunded for factory defects). Obtain your RMA approval.
Securely Ship Unit to Caguas Facility
Package unit securely with RMA number clearly visible on the outside label. Send tracking to support.
10-Day Diagnosis & 15-Day Resolution SLA
Receive technical report within 10 days. Covered units are repaired within 15 days, replaced with a new ECU, or 100% refunded.
4.0 Operating Conditions & Off-Road Mandate
AlphaX products are designed and manufactured exclusively for off-road and closed-course competition vehicles. Use on public roads is strictly prohibited and executed entirely at the user's risk. AlphaX assumes no responsibility for vehicle damage or safety incidents. The user assumes all direct or indirect liability.
Submit Warranty / RMA Request
Complete the form below to initiate an RMA claim, diagnostic bench test, or return request.